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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Queue Management System: A Game-Changer Solution for Restaurants

Avatar for Business Smart SolutionsBusiness Smart SolutionsSeptember 20, 2024
The aroma of freshly baked bread, the sizzle of a perfectly cooked steak, the laughter of diners enjoying a meal – these are the sounds and ... Read More

FIFO, LIFO, and SIRO: Understanding the Pros and Cons of Each Type of Queueing System

Avatar for Business Smart SolutionsBusiness Smart SolutionsJune 4, 2024
Queuing Illustration. Source: Freepik. In today’s fast-paced business environment, managing queues efficiently is crucial for providing excellent customer service, reducing wait times, and increasing productivity. The ... Read More

The Key Benefits of a Queue Management System for Educational Institutions

Avatar for Business Smart SolutionsBusiness Smart SolutionsJanuary 16, 2024
Student queue illustration. Source: Freepik. In a world where time is of the essence, did you know that the average student spends over 10 hours a ... Read More

5 Benefits of Implementing a Queue Management System

Avatar for Business Smart SolutionsBusiness Smart SolutionsMay 8, 2023
(Image from CANVA) Customers are the lifeblood of any business. Without them, businesses would not exist. One of the most crucial aspects of keeping customers satisfied ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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