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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Experience

Home Insight Experience

4 Tips to Boost Customer Experience

Avatar for Business Smart SolutionsBusiness Smart SolutionsApril 17, 2023
In today’s competitive business landscape, providing a great customer experience is no longer a luxury, but a necessity. Customers expect much more from businesses today than ... Read More

3 New Features of SMARTQUEUE® Customer Experience Solution

Avatar for Business Smart SolutionsBusiness Smart SolutionsJanuary 16, 2023
The competition in the business environment has drastically changed in recent years due to technological advancement and global growth. To remain profitable and successful, companies must ... Read More

3 Essential Customer Experience Solutions Healthcare Facilities Must Have

Avatar for Business Smart SolutionsBusiness Smart SolutionsOctober 28, 2022
(Image from CANVA) Visits to healthcare facilities can be stressful and unpleasant for patients. The most common issues involve long waits and unsatisfactory service. It is ... Read More

3 Steps to Boost Your Business’s Customer Experience

Avatar for Business Smart SolutionsBusiness Smart SolutionsSeptember 19, 2022
(Image from CANVA) Customer experience, also known as CX, refers to customers’ impression of a business that they acquire at each touchpoint in their journey ─ ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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